Madison Lighting is committed to your complete satisfaction when it comes to your lighting purchases. If you are unsatisfied for any reason, simply notify us within 14 days of receipt and receive a refund on most products. To initiate the process, e-mail us at email@example.com or call 608-271-6911 during regular showroom hours and request a Returned Goods Authorization (RGA) number. We will need to know:
- Name and address
- Order number
- Items to be returned
- Brief explanation of the reason for return
We will then e-mail you return instructions and the confirmed authorization form which must be inserted into the package prior to shipping. Items must then be return to us within 30 days of receipt with the valid and completed RGA form. Packages returned without a valid RGA form will not be processed. Shipping charges for the return shipment are the responsibility of the customer. Refunds are made once the returned product is inspected to insure the product is complete, undamaged, in the original packaging, and was not installed or modified. A 25% restocking fee will be charged on all returned merchandise, unless defective. Your original shipping and processing charges will not be refunded, if applicable. Any clearance or custom order item is not eligible for refund, if these products are defective, Madison Lighting will repair or replace the item.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
Merchandise that has been damaged in the return transit is non-refundable by Madison Lighting but would be refundable from the shipping carrier as long as the items are insured and a claim has been made to the shipping carrier. We recommend you insure your return shipment. Madison Lighting cannot issue a refund if your product is returned damaged from the carrier and is not insured.
If you prefer, returns can be made in person at our facility during regular showroom hours with no shipping charges or liability incurred. Pre-authorization and RGA number is still required.