Madison Wisconsin best lighting

Customer Service

  1. How long will it take to receive my order?
    That depends, if we have it in stock in our warehouse it will be sent to you the very next day.  If not, it typically takes 1-3 weeks to receive the item from the vendor provided they have it in stock.  If you happen to select an item that is out of stock with both of us we will notify you of the anticipated delivery date to make sure you still want to proceed.
  2. Will you deliver to my house?
    If you live within our delivery area (typically a 45min drive or less) we will deliver to your home.  Otherwise we will send your fixture via UPS.
  3. Can I pick my purchase up at your store?
    Absolutely, just let us know (by phone or e-mail) at the time of purchase and we will hold your fixture here until you’re ready to pick it up.
  4. Do you do installs?
    Sorry, we don’t.  We recommend you have a qualified electrician install your fixture or fan.
  5. What if I don’t like it once I receive it?
    Simply return your purchase using the return procedures detailed under “Returns”.
  6. What if my fixture arrives damaged or defective?
    Damaged or defective items will be repaired or replaced at no charge to you.  Please contact us immediately with details.  If you receive your package with obvious shipper damage please sign for the item as damaged or refuse delivery and we will take it from there.
  7. Can I cancel my order prior to delivery?
    Generally yes, as long as the item isn’t already in transit to you.  Please notify us as soon as possible if you’d like to cancel and we can work through the details.
  8. Will you visit my home to see my specific lighting challenge and recommend solutions?
    If we need to we certainly will.  However we always recommend we start the process in our store and ask you to bring any photos or drawings you can to help explain the situation.  While your condition my seem unique and perplexing to you, it’s likely we have solved a similar problem multiple times and can quickly recommend a solution.  If not, we’ll happily make a visit.  If we start in your home, after just a few moments we’d all have to return to the store to do anything else.
  9. Do you keep records of my past purchases in case I can’t remember which light bulbs I need?
    We do. Our purchase records go back over 15 years and we can quickly access that information to ensure we get matching light bulbs or even replacement glass for newly broken fixtures.
  10. Do you offer builder or volume discounts to customers doing major remodels or building their own home?
    Yes, please contact us for details about our volume discount policy.